Press release from the Tennessee House Republican Caucus; August 24, 2012:
NASHVILLE, Tenn.—The National Quality Forum (NQF) recently announced that Mountain States Health Alliance (MHSA) has been named the recipient of its 2012 National Quality Healthcare Award. The award will be presented at the NQF Annual Meeting in Washington, DC in spring 2013.
As part of its mission to improve the quality of healthcare in America, NQF presents the Quality Healthcare Award annually to an exemplary health care organization that has achieved a number of quality focused goals and achievements. Mountain States Health Alliance (MSHA), a Johnson City, TN-based health care system serving a largely rural community, is the 19th recipient of the annual award and the first health care organization in Tennessee to receive the award.
“At MSHA, our shared vision is to passionately pursue healing of the mind, body and spirit as we create a world class health care system,” said Dennis Vonderfecht, president and CEO of MSHA. “We are committed to this vision because our region deserves nothing less than world class, and we are delighted to receive this recognition from the National Quality Forum because it is an affirmation that we are headed in the right direction. The credit for this recognition goes to the thousands of physicians, nurses, team members, board members, and other volunteers who are traveling together on this healthcare journey with MSHA as we all work to fulfill our mission of bringing loving care to health care.”
Representative Tony Shipley (R—Kingsport) stated, “MSHA does a tremendous job delivering quality health care to our region. They received this award because of their remarkable track record in patient-centered care. They’re the first organization in Tennessee to win this award and deservedly so. I congratulate MSHA on their achievement.”
“With Tennessee being a hub for health care, it is an outstanding achievement for MSHA to be recognized above its peers,” remarked Representative Matthew Hill (R—Jonesborough). “They are incredible partners for our community and our region because of their commitment to excellence. I appreciate all they have done and wish them more success.”
MSHA has created and utilizes a set of ten Patient-Centered Care Guiding Principles illustrating the importance of safe, customized care provided in a transparent manner and openly communicated with the patient, family, and caregivers throughout the course of treatment. Direct engagement with patients and families continues following discharge through hosted support groups and patient events, calls from care providers to patients post-discharge, and the recruitment of former patients and family members to serve on patient advisory committees throughout the system.
MSHA has taken a comprehensive approach to measurement—an increasingly important factor in promoting increased quality and safety within a health care system. Performance measures used by MHSA are aligned with the National Quality Strategy. Metrics are reported to internal staff through their quality dashboard on a monthly and annual basis, compared against projected year-to-date targets, and tracked regularly by senior leadership and board members. MSHA staff exhibit a strong commitment to transparency—a Patient Safety Report on the staff intranet page monitors errors, and safety and performance information is regularly made available on a public website. To date, MSHA’s commitment to measurement has led to measureable reductions of waste within the system, providing better value for patients and lowering costs overall.