Press Releases Named ‘Best State Website’ in Nation

Press release from the Office of Tennessee Gov. Bill Haslam; September 5, 2013:

State builds on trend of delivering award-winning digital services to citizens

NASHVILLE – The State of Tennessee’s official website,, has been named the best state website in the country in the annual “Best of the Web” competition sponsored by the Center for Digital Government.

“With more Tennesseans going online to do business with the state, we understand that there is growing demand for mobile access to state services,” Gov. Bill Haslam said. “As we continue to look for ways to make state government more customer-focused, efficient and effective, we are grateful for this recognition that supports those efforts online.”

Recently redesigned, was optimized for a range of screen sizes – from monitors to tablets to phones – to provide easy reading and navigation with a minimum of resizing, panning, and scrolling. Support for retina displays, swipe gestures on rotators and collapsing menus are just a few of the ways the site has been enhanced to improve the user experience and better interact with visitors.

Since 2011, the State of Tennessee has been increasingly recognized as a leader in using technology to better serve Tennesseans and streamline operations. In addition to the state’s 2013 Best of the Web win, the Tennessee Department of Transportation was awarded a Digital Government Achievement Award for its innovative SmartWay Mobile application available on iOS and Android devices.

Less than a year ago, the state was awarded an “A-” in the biennial Digital States Survey and recognized with another Digital Government Achievement Award for the Tennessee Department of Safety & Homeland Security’s iPad kiosk app for driver license renewals.

The redesign was completed through a unique partnership with Nashville-based NICUSA Tennessee, part of the eGovernment firm NIC’s family of companies.

Press Releases

State Revamps Website

Press release from the Office of Gov. Bill Haslam; May 17, 2012:

NASHVILLE – The State of Tennessee has rolled out a dramatically redesigned and improved website, an important step in a broader overhaul of state web services. receives millions of unique visits annually, and the redesign represents a substantial effort to make the state’s official web portal more usable, accessible and innovative.

A key component of this effort is the extensive use of responsive design to transform and adapt for a wide variety of mobile devices. Years of usage data indicated that mobile users were almost always in search of the same content as desktop users. With’s responsive design, mobile users are finally presented the same desktop content, but perfectly adapted for smaller screens such as iPhones, iPads and Android devices.

“For many Tennesseans, is the primary way they interact with and experience state government,” Gov. Bill Haslam said. “The goal of this new design is to enhance this experience by presenting users with a path to the content and services they need in the most efficient and effective way possible.”

Several key enhancements to the web portal are:

  • The complete revamping of the visual design and information architecture, including “inline content viewing,” or the ability to view new content without leaving the current page, and innovative main page panels;
  • Enhanced viewing options, including variable text-sizing and a high-contrast display to accommodate a variety of needs, such as those with poor vision, and device displays;
  • An expanded “Happening Now” feed that aggregates relevant real-time content;
  • A redesigned agency template for an improved look and a more consistent experience;
  • And the addition of “Livewire” for an up-to-date view of online transaction statistics, top searches, public meetings, press releases and more.

“The new is full of enhancements that make the site more customer-focused than ever before,” Tennessee Director of Digital Strategy John Chobanian said. “In fact, since the redesign’s soft launch in early May, user feedback has led to several enhancements. With the new site continuing to evolve, we welcome any and all input from our users.” and its related services are designed, developed and hosted in Tennessee. To share feedback on the redesign, please visit